According to a study conducted by Harvard, hosting returning customers cost less compared to hosting new, first-time guests and customers. The study suggests that “Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one”.
According to studies, hotel guests have increasing concerns regarding their safety and data security. 65 percent of guests are “highly concerned”.
Tidligere PANGSTART-deltaker og nåværende klyngepartner Fácil lanserer denne uken sin hotellapp. Fredriksten Hotell i Halden er det aller første hotellet som tar i bruk appen.
With the degree of consumption taking place in hotels, being environmentally friendly progressively becomes a high priority and value for the hotel industry and businesses in general.