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As a family driven hotel we have been forced to think outside of the box in the competition against the big chains. The hotel business is under pressure, and so we have to constantly look for new solutions. It’s all about being oriented towards the future and taking part in the development of the field, says Tord Moe Laeskogen, owner of Sundvolden hotel.
According to a study conducted by Harvard, hosting returning customers cost less compared to hosting new, first-time guests and customers. The study suggests that “Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one”.
According to studies, hotel guests have increasing concerns regarding their safety and data security. 65 percent of guests are “highly concerned”.
Tidligere PANGSTART-deltaker og nåværende klyngepartner Fácil lanserer denne uken sin hotellapp. Fredriksten Hotell i Halden er det aller første hotellet som tar i bruk appen.